Support Guide
Welcome to 01 Exchange support. Before reaching out, please check our resources below — most questions are answered in our documentation.
Quick Links
| Resource | Description |
|---|---|
| FAQ | Frequently asked questions about 01 |
| Common Errors | Trading error codes and solutions |
| Getting Started | Setup guide for new users |
| API Reference | Technical API documentation |
Before You Contact Us
💡 Search First — Most issues can be resolved by searching our documentation or FAQ. Use the search bar at the top of the page.
- Check the FAQ — Browse our FAQ section for answers to common questions
- Review Common Errors — If you encountered an error, check the error reference
- Search the Docs — Use the search function to find relevant guides
Contact Us
If you still need help after checking the resources above:
| Channel | Use For |
|---|---|
| X (@01exchange) | General questions, announcements |
| Discord | Community support, live chat |
⚠️ Security Notice — The 01 team will never DM you first or ask for your private keys. Be cautious of scammers impersonating our team.
Response Times
Our team monitors X and Discord and responds to inquiries as quickly as possible. Please allow up to 48 hours for a response during busy periods.
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